People Operations Lead 

About the Role: 

You’ll lead core people processes that support a high-performing, fully remote team—spanning onboarding, leveling, compensation planning, employee experience, learning and development, and compliance. This is an ideal role for someone who thrives in a builder environment and enjoys crafting scalable, equitable people systems that align with our culture and values. 

You’ll also work closely with Talent Acquisition to ensure hiring transitions smoothly into long-term employee success. 

What You’ll Own: 

Core People Operations 

• Enhance and lead onboarding programs that create a best-in-class employee experience and accelerate ramp-up.
• Own and evolve our performance management cycles (quarterly and annual)—including goal setting, feedback, review calibration, ratings, and post-review action planning. 
• Maintain and scale leveling frameworks and promotion processes that support clarity and mobility. 
• Manage compensation bands, pay-for-performance practices, and ensure equitable pay decisions. 
• Support bonus and merit planning by aligning performance, compensation, and growth opportunities. 
• Lead core HR systems (e.g., Rippling, SharePoint), ensuring streamlined processes and clean data. 
• Draft and update policies and handle employee relations.
• Ensure compliance across U.S., Canada, and LATAM jurisdictions (with support from vendors/advisors). 
• Manage employee benefits, open enrollment, broker relations, etc.  
• Build regular feedback loops and surveys to capture employee sentiment and drive improvements. 
• Collaborate with leadership on headcount planning, workforce structure, and org effectiveness. 
• Contribute to DEI by embedding inclusive and equitable practices into every people process. 

Learning & Development 

• Work closely with the leaders to identify development needs based on performance trends and feedback themes. 
• Manage L&D platforms or stipends; support self-directed and manager-led development. 
• Build company specific L+D programs to enable manager and team member capability and internal mobility. 
• Partner with leaders on skill-building initiatives that align to team and company goals.  

You Might Be a Fit If You Have: 

• 5–8+ years of experience in people operations, preferably in consulting, professional services, or project-based firms. 
• A track record of building frameworks and processes from the ground up. 
• Strong knowledge of leveling, compensation structures, and performance management.
• Clear communication, project management, and stakeholder alignment skills. 
• Hands-on experience using HR systems like Rippling, SharePoint, or similar. 
• Ability to operate independently in a fully remote, growth-oriented environment. 

Bonus: 

• Experience supporting international or LATAM-based teams across HR or compliance.